We approach our client assignments with a well-informed understanding of the consumer market, derived from our monthly 'Consumer Indicators' publication and we constantly gain additional invaluable customer specific insight through our research arm, Customer Heartbeat.


The insight this Sector Intelligence provides greatly enhances the development of appropriate business strategies for our clients.


Customer Heartbeat









Customer perceptions can be a blind spot for both management and stakeholders, especially during periods of change, when actions are time-critical and investment is most at risk.

Our Customer Heartbeat team engage equally well with Consumer and B2B organisations

Through a rigorous cost-effective process, CH engages with your customers, assessing and measuring their true perception of your business proposition against an agreed set of key deliverables

To learn more go to the CH click here


Consumer Indicators









Step created Consumer Indicators over 10 years ago. They form a backdrop of intelligence which ensures that our team maintains an informed approach to each assignment.

CI has now grown into a unique database of information on the UK consumer market, measuring the trends which influence and derive from consumer behaviour.

To review the most recent data click here