Customer perceptions can be a blind spot for both management and stakeholders, especially during periods of change, when actions are time-critical and investment is most at risk.

Our Customer Heartbeat team engage equally well with Consumer and B2B organisations

 
Through a rigorous cost-effective process, CH engages with your customers, assessing and measuring their true perception of your business proposition against an agreed set of key deliverables

To learn more go to the CH click here

Step created Consumer Indicators over 10 years ago. They form a backdrop of intelligence which ensures that our team maintains an informed approach to each assignment.

CI has now grown into a unique database of information on the UK consumer market, measuring the trends which influence and derive from consumer behaviour.

To review the most recent data click here