"sales are now well ahead of budget - the first time for at least 18months. I would comment on the excellent attitude of the Step team who have gone about their duties in a professional and sympathetic manner´┐Ż I look forward to working with you in the future".
Ted Porter - Chairman
Gabbotts Farm Retail Stores

Having acquired extensive skills during corporate careers in customer centric organisations, augmented by turnaround specific experience, our people encompass a range of functions:



Customer definition and sector benchmarking
Strategy and planning
Product/service planning, buying and merchandising
Brand and marketing communications
Sales force restructuring
Information systems and business intelligence


Tony Lahert - Strategy & Performance

A highly experienced retail / consumer sector specialist, having held managing director board positions in retail, mail-order, web-ecommerce and wholesale organisations, in a career spanning national and multi-national organisations in UK, Europe and USA with companies such as Argos plc, BAT Industries plc and Wolseley plc. Founded Step Solutions in 2001 and has since supplied performance improvement solutions to a diversity of clients.

Tony Lahert

Neil Hargreaves - Multi Channel Specialist

A multi-channel retail professional with board level and senior management experience in consumer and business-to-business retailers, including the integration of pan-European and American enterprises; strong skills and experience in the development of direct sales channels.
Formal financial training and early corporate experience with Reed International and KPMG, followed by senior operational roles, support an analytical, perceptive approach to maximising consumer-related business opportunities and improving performance.

Neil Hargreaves

James Middlehurst - Direct to Consumer and Data Insight

Experience formed from a 30 year career in Direct Marketing and Data Insight  -  25 years in senior management, CEO and Board positions -  delivering data driven, direct to consumer solutions in mail order, retail and publishing.  
Most recently, founder and CEO at Fraudscreen - an innovative software solution for identifying consumers with ‘intent to defraud’, the Fraudscreen solution is now extensively deployed in the retail, insurance, telecoms and utilities sectors.

James Middlehurst

Victoria Tuffill - Direct Marketing and Data Intelligence

A direct marketing and data intelligence professional with 25 years’ experience in senior and Board positions, delivering data-driven marketing solutions for customers including blue-chip mail order, retail and data companies, combined with consulting assignments in UK, Europe, USA and Australia.
An ability to develop online and offline marketing solutions for maximum engagement, sales and profit is supported by strong strategic skills and a “creative-analytic” psychological profile to ensure creative solutions based on sound logic and analysis.

Victoria Tuffill

Sean Duffy - IT Systems

Sean is a senior project manager with ten years corporate and sixteen years consulting experience in IT divisions of blue-chip organisations; both in the UK and internationally.
Has extensive experience of change process in corporate enterprise infrastructures and project implementation. Specialist in data centre engineering, business development and post acquisition environments.

Sean Duffy