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Below are some organisations we have worked with and comments they have kindly made

Organisations

Abbeycrest Jewellery
All in Black
Alders Department Stores
Argos plc
Barclays Bank plc
BAT Industries plc
Bewise Fashion Stores
Buds Deep Discount Drug Stores
Bulloughs Department Store
Floors-2-Go
Gabbotts Farm Butchers
Glyn Webb DIY

Graham Tiso Limited
Grant Thornton
Hagemeyer UK
Harrods
HSBC Bank plc
ING Bank NV
Jolleys Pet Foods
Jones Consumer Electronics
KSLIT Legal Action Mgt Limited
Lee Longlands Furniture
Lipsy Fashion
Mark Webster Designs

Merlin Packaging
Newey & Eyre
Nightingales
Peoples Drug Stores Inc.
PwC
RSW £ Stores
The Xtra Market
Vitesse Plc
Wilkinson Warburton Fashion
Wolseley Plc
World Trade & Design
Zolfo Cooper llpp

 

What People Say

 

"the report was well-presented and very comprehensive and it has allowed us to put the company's proposition into context. I look forward to talking again soon."
Charles Mather, Chairman - Vitesse plc

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"We used Step Solutions to conduct customer research for our Brand. Their knowledge of the retail sector and their execution was first class. They were able to provide us with very comprehensive and relevant insight and market context that helped us shape our future plans. A great team who are customer and consumer focused."
Myriam Ben Yedder - Operations Director – World Design and Trade Limited (Firetrap)

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"a note to say many thanks for you and your team's involvement with Bewise over the last twelve months. We are now on course to meet our revenue targets and are all very clear on where to position the Bewise proposition and how to deliver and communicate this to our customers. I am sure we will be working with you again soon".
David Tucker - Chairman Bewise Fashion Ltd

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"As the founder of the Keydata/SLS/LSC investor action group, Tony has been the driving force force in getting KSLIT, the 270m Euro legal action, off the ground. His energy, attitude and attention to detail make him a pleasure to work with. I would recommend his services to anybody wishing to get things done!"
Michael Green – Partner - Enyo Law LLP


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"sales are now well ahead of budget - the first time for at least 18 months. I would comment on the excellent attitude of the Step team who have gone about their duties in a professional and sympathetic manner… I look forward to working with you in the future".
Ted Porter - Chairman – Gabbotts Farm Retail Stores

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"Step's strong combination of retail industry knowledge and project management skills have been apparent throughout our supply chain review, and the resultant retail and HQ IT system replacement project. Your support and assistance throughout had a major influence in ensuring that the system implementation was successfully completed on time and within budget."
Ben Thomas - Finance Director Tiso - The Outdoor Specialists

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"we view the report as excellent value… delivered well within the agreed time and with comments and findings which we believe have helped everyone to focus on the pertinent issues and to take these forward with you and the company. Please also pass on our appreciation to your colleagues."
Colin Lawler - Director Acquisition Finance - ING Bank N.V. London

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"A thank you for the Step team's input on this… There is no doubt that the revised strategy you have drawn up with the management, particularly the conversion programme, is having a dramatic effect - with weekly sales growing by up to 50%.... I have been most impressed with the specialism that you have brought to this".
Director - Barclays Business Support

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"The Step Solutions team's ability to quickly understand the market dynamics affecting our business and deliver a true view of customer perceptions has given us the necessary insight to plan for future strategies in what is proving to be a testing retail environment. They also interacted with the management and staff in a way that created minimal disruption to day-to-day operations".
Chris Tiso CEO - Tiso - The Outdoor Specialists

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"I can unreservedly recommend Tony Lahert as being singularly knowledgeable about the consumer sector, which he studies continually through his Consumer Indicators publication. Additionally he possesses great communication skills and has extensive experience in delivering successful turnaround projects."
James Wheeler – Managing Partner - Pilot Partners LLP

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"I have been very pleased with the way Step used their experience to influence in partnership a change in business direction. For anyone seeking specialist advice in this sector, I would recommend contact"
Associate Director -Barclays Business Support

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"the experience and expertise you demonstrated allowed us to take a big step forward in changing the ways we work… your intimate knowledge of the retail arena has also meant a very satisfactory result…it has been a pleasure for us to work with such "nice people"…
Brian Collinson, Finance Director – Jolley's Petfood Superstores.

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"we now understand why the enquiry levels dropped off dramatically and have undertaken a communication programme that is reaping major benefits"
UK Divisional Managing Director – Merlin Packaging

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"the research gave us an insight into how we were placed in the market place, confirming some existing ideas and identifying other new ones that helped us strengthen our position in a very competitive sector"
Marketing Director – Travel Extra

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"although our sales people interface regularly with customers, this exercise gave us a 'real' view on how the company was perceived and allowed us to change our approach, win more contracts and improve margins"
Angus Fraser CEO – Newey and Eyre

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"a note to say thank you for the work Step has now completed. The pricing analysis and strategy will be vital as we drive to higher margins, whilst the "dashboard" management reporting suite I appreciate gives us substantially more management levers as well as more timely and useable information".
Tim Arnold, Group Marketing Director Hagemeyer (UK) Ltd.

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"Tony Lahert and his guys at Step are excellent providers of operational restructuring services for business in the consumer sector. They have a string of corporate credentials in the sector, combined with extensive turnaround experience. And very helpfully they understand the requirement of being cost effective when restructuring companies in stress."
Alan Thomas – CEO The Xtra Market Limited